Pengaruh Keterampilan Terhadap Peningkatan Kinerja Pastry Cook Di Departemen Pastry Sheraton Bandung Hotel & Towers

Abstract

Pastry cook performance was influence by variety ways, such as skill. A pastry cook is required to have skill because with the skill the operation will went smoothly and the resulting product will be in accordance with existing standard. In this research, author using a qualitative method. Author also discuss about how the skill effect towards pastry cook performance in Pastry Department at Sheraton Bandung Hotel & Towers and how facilities, infrastructure and raw materials effected improved performace in Pastry Department at Sheraton Bandung Hotel & Towers. In this final project, author using likert scale for questionnaire for pastry cook in Pastry Department at Sheraton Bandung Hotel & Towers as a samples in acquisition of research data to find out how the skill effect towards pastry cook performance. In this final project author using SPSS ver.20.0 for processing the data to find out how the skill effect towards pastry cook performance in Padtry Department at Sheraton Bandung Hotel & Towers . Based on the results of questionnaires and observations author during on the job training in Departemen Pastry, skill possessed still lacking. Pastry cook skills possessed more dominant in terms of accuracy, while to produce a good performance the accuracy is not enough. Pastry cook should master basic skills and other specific skills that will enhance performance of pastry cook. In addition to the skills, facilities, infrastructure and raw materials has also become one of the factors supporting performance improvement of pastry cook. With the complete and adequate of infrastructure and raw materials, the pastry cook's performance will increase. But based on observation of the author, facilities, infrastructure and raw materials in Depasrtemen Pastry Sheraton Bandung Hotel & Towers is inadequate and incomplete. There are some damaged facilities and infrastructure, and also the amount is inadequate. As well as raw materials, sometimes there is a shortage of raw materials due to delays from suppliers.