Pengaruh Kemampuan Bahasa Jepang Level 5 Pada Receptionist Terhadap Pelayanan Tamu Jepang Di Hotel Grande Valore

Abstract

Japanese language ability is an essential communication tool for Receptionist to communicate with the Japanese guests at the Hotel Grande Valore. It is because when guests enter the lobby, the first section encountered was the Receptionist. The method used is quantitative descriptive method and observation to Hotel Grande Valore. The conclusion is the value of coefficient of determination (R Square) of 16% indicates that the dependent variable customer satisfaction as the dependent variable is influenced by capability as independent variables, while the remaining 84% is influenced by other variables.