TAMBUN, T. M.; RISNASHARI. The Analysis of Factors, Types, and Strategies for Handling Complaints by Front Office Employees of Hotel Sibayak International Berastagi. International Journal of Travel, Hospitality and Events, [S. l.], v. 5, n. 2, p. 182–189, 2026. DOI: 10.56743/ijothe.v5i2.810. Disponível em: https://journal.polteksahid.ac.id/index.php/ijothe/article/view/810. Acesso em: 3 nov. 2026.