PENGEMBANGAN MODEL PEMBELAJARAN ROLE PLAYING DAN DEMONSTRATION (RPD) UNTUK MENINGKATKAN KOMPETENSI LAYANAN FRONT OFFICE SISWA KELAS XI DI SMK PARIWISATA KABUPATEN BOGOR
This research is a research and development (R & D). by combining the Role Playing And Demonstration Learning Model. A limited trial was conducted in SMK Taruna Terpadu 2 with a total of 35 students and a wide trial was conducted at SMKN I Bojong Gede with 35 students and Darmawan SMK with 35 students. The method used is survey method and qualitative and quantitative data collection techniques.
In a limited trial in SMK Darmawan students cognitive aspect after action reached 82% above KKM 75. And on the affective aspect reached 83%. While in aspect Psikomotorik reach 85,71%. Likewise on the test Area In SMK Taruna Terpadu 2, after the action cognitive value of students reached 85.71% with KKM 78. On the affective aspects reached 86%. While in aspect Psikomotorik reach 88,57%. The next extensive test action at SMKN I Bojong Gede, the level of mastery of the cognitive aspects of students after the action reached 91, 43% with KKM 78. On the Affective aspect reached 89%. While the psychomotor aspect reached 94.28%
Based on the results of this study, it can be concluded that the model RPD (Role Playing and Demonstration) in the field of study Front office managed to improve service competence of student learning outcomes.
Based on the findings of field research, data analysis, and reflection on a limited trial or extensive test, this reseacrh and development research resulted in a newly recommended model of learning that is the RPD model (Role Playing and Demonstration)